WHAT COUNTRIES/REGIONS DOES GoTronics SHIP TO?

Currently, GoTronics only ships to the United States. We plan to expand to more countries/regions in the future.

HOW MUCH DOES SHIPPING COST AND WHEN WILL I RECEIVE MY ORDER?

WHEN WILL YOU PROCESS MY ORDER?

We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day.

Estimated time to ship:

For products in stock, your order will be processed and shipped within 2 business days.

*If a product you ordered is out of stock, we will inform you by email. To ensure that we can get in touch with you, please add support@go-tronics.com to your email whitelist.

CAN I CHANGE THE CONTENTS OF MY ORDER AFTER I’VE PLACED IT?

If your order has not been shipped yet, please contact our customer support team and they will help you change the contents of your order.

If your order has already been shipped out, we will unfortunately not be able to change its contents.

If you ordered the wrong thing by mistake, there are 2 possible solutions:

1.     You can place a new order on our website for the product you actually wanted. You can then return the incorrect product to us at a later date for a refund. We will only be able to issue the refund once we receive the original item. This is typically the fastest way to receive the correct product.
2.     You can wait for the incorrect order to arrive and send it back to us. We will contact you when we receive it. Please note that we will only be able to send the new product after receiving the original item.

If you'd like to return or exchange an item, please contact to our customer support team.

*Note:

• We will be unable to cover any shipping fees incurred from this process.
• Your order may be shipped in separated packages due to various location of the warehouse.

HOW CAN I CHECK THE STATUS OF MY ORDER?

If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Order Tracking page to get your shipping status. If you still have questions, please our customer support team.

WILL YOU CONTACT ME WHEN MY ORDER SHIPS?

When your order is shipped, you will receive an email with an order number. An estimated delivery time is usually written on a product’s listing page.

Please note that the estimated delivery time is an estimate, not a guarantee. While we make every effort to meet the target dates, shipping/delivery may be delayed by a number of factors, such as production issues. If the delay is significant, we will contact you via email. We will provide you with an updated shipping date and give you the choice of either waiting for or canceling your order.

WHAT SHOULD I DO IF MY PACKAGE IS LOST?

If you feel that your package is lost or missing, please contact our support team as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 5 to 7 business days to process. We will do our best to handle your case quickly.

WHAT IF I HAVE A PROBLEM AFTER MY ORDER HAS BEEN DELIVERED?

A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please contact us within three business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant information:

(1). Damaged items in the package.
(2). Items in the package are not the products you ordered or some items are missing.
(3). The package is marked as having been signed for on the courier’s website, but you did not receive the package.